Sales assistant

Posted: 22 Feb 2019
Location: Tunbridge Wells (Rural)
Company: The Pot Company
Salary: Negotiable
Closing Date: 22nd March 2019

The Pot Company is a leading supplier of planters and garden features to garden centres and garden designers across the UK.

Title: Sales Assistant
Mission: As part of the sales team deal with all orders from initial enquiry to fulfilment.
Line Manager: Sales Manager


Individual Contributor:

  • Mission: Assist with all sales activities.
  • Responsibilities as a member of the sales team (shared, as assigned by manager):
  • Answering sales enquiries: phone/web/in person
  • Creating and maintaining customer accounts, assisting with website logins, ensuring customers can order easily, updating contact details where required
  • Loading orders and quotes onto sage
  • Processing and recording payments, ensuring payments are made prior to delivery and despatch is not delayed by this.
  • Loading all ILS despatches, printing labels & despatch notes, ensuring warehouse have these and consignments are confirmed.
  • Printing price labels for wholesale customers
  • Liaison with suppliers
  • Liaison with shippers
  • Sage stock admin, physical stock checks in warehouse, liaising with warehouse
  • Dealing with customer damages, filing in damages spreadsheet, working with accounts to ensure credits are processed where necessary.
  • Cover other sales team’s tasks in case of absence.
  • Maintenance and development of the company website
  • Assist with marketing tasks when required.

Ad hoc responsibilities:

  • General office jobs – IT issues, checking post, ordering supplies, banking.

Education and Qualifications

  • GCSE Maths and English


  • Customer Service Certificate.

Knowledge, skills and experience

  • Good telephone manner
  • Attention to detail
  • Good communication skills both written and verbal
  • IT literate with experience in Microsoft Office.


  • 2 Years experience in a sales role.