Outdoor leisure department manager & Giftware department manager

Posted: 20 Feb 2018
Location: Tiptree, Essex
Company: Perrywood
Salary: £20-£22K
Closing Date: 20th March 2018

Full-time (working 4 week days plus a weekend day).

Working for a very successful garden centre who has just been awarded being the 4th best Garden Centre in the UK.

Key duties

  • Lead and inspire a small team
    • Meet a high level of retail standard, stocking up, cleanliness, merchandising and driving sales through excellent customer service
    • Planning rotas and holidays so that we are adequately staffed
    • Work closely with retail colleagues, buyers, visual merchandising and communications teams to plan ahead - ensuring hot spots and display areas are eye catching, seasonally relevant,
    • Line manage your team - conducting informal and formal catch ups, coaching and supporting them to be the ‘best they can be’ in their role, managing performance, managing absence and holidays, and organising training & development opportunities.
    • Take the lead on coming up with experiential ideas for your department e.g. product demonstrations, opportunities for customers to trial/taste/touch/smell
    • Be a great role model for your team; delivering excellent customer service, confidently answering customer queries and being the point of call for customer complaints
    • Ensuring health and safety duties are met

Your capabilities/The ideal candidate

  • Confident in dealing with members of the public and can effectively deal with difficult customer queries
  • Be able to work on your own initiative and prioritise tasks effectively
  • You can lead with authority and inspire and motivate your team, acting as a positive role model and encouraging each team member to be at their best
  • You react well in a crisis, and can think on your feet to problem solve
  • You are always looking for ideas and opportunities to maintain and improve our garden centre of excellence status
  • With your guidance, your area of work will always be a safe place to work and shop


  • Proven experience at retail sales/Team Leader or similar retail position, and can clearly demonstrate leadership skills
  • In-depth knowledge of standard retail procedures such as merchandising and stocking up, customer service, cleanliness and health & safety is essential
  • Proven ability to take initiative, set standards, motivate colleagues and excellent product knowledge
  • You’ll need to work four week days, plus a weekend day
  • You’ll need to work most bank holidays, but will be given a day’s holiday in lieu
  • Ability to lift and carry e.g. stocking up, lifting objects to scan in at the till
  • Excellent communication and customer service skills essential
  • Good standard of English and Maths
  • Good IT and technology skills
  • Smart appearance