Online marketing can be a bit complex, especially when your passion is with plants and not with computers. To help users to get the most out of their website and webshop, Garden Connect introduces free live chat support to all its users.
The Garden Connect content management system is well known for its flexibility and is easy to use, but with the number of options growing some users may need some support to get the most out of it. How to set up mixed match promotions in a webshop? How do you upload a video slider to a homepage? Or how can you use the SEO tricks available in the CMS? It’s easy to do these things – if you know where to look.
Monica Vink is responsible for customer support at Garden Connect UK: “A lot of users don’t want to bother us with questions if they can’t find something or if they are unsure how to do specific things within the CMS provided. However, we’re happy to help. The new live chat is a very easy way to ask a quick question to our team.”
The live chat support will be available during office hours: “We are monitoring the incoming chats and can amend the hours if required. We’re also using the questions we get via our chat to check if we have manuals available which are mostly the case. The manuals and instruction videos are available 24/7.”
Every user can use the live chat support without additional costs: “We truly believe helping customers get the most out of their website and webshop is beneficial for garden centres as well as for ourselves. We know many online marketing agencies charge customers for support provided but we feel that we should help a lot more. Building a website is just the starting point of a long-term relationship and providing free live support to users is a reflection of how we feel business should operate nowadays.”